Is Your Business’s Online Security at Risk?

One of your main priorities as a business owner needs to be your online security. If you don’t believe that your business could be a target for cyber-crime or cyber-attacks, think again. Statistics show 43% of cyber-attacks are focused on small businesses.*  Your business could lose assets, private information, lose revenue and develop an untrustworthy reputation – or you could go out of business. Knowing how you may be putting your business at risk could potentially save everything. But where should you start?

 

Employees

If you have careless or uninformed employees, this could be the main cause of security incidents or data breaches. Making sure that all of your employees, including yourself, are educated and trained on cybersecurity and cyber-attack basics. Closely monitor, control and manage all privileged credentials to stop any exploitation from happening. If an employee is let go, be sure that you terminate their accounts so they can no longer access inside your business networks.

 

Electronic Invoices

If you email your clients invoices, a hacker could easily intercept that email and alter the information so that instead of you being paid, the money is deposited into their account. So before sending an invoice, be sure to confirm that the client is legit and that you aren’t being scammed.  The security measures you take when sending information via email should be two-factor authentication and encryptions.

 

Personal vs. Work

Always remember to keep your personal devices and your work devices separate. Make sure you have dedicated accounts for your email and social media platforms for both professional and personal. If you keep private work information on your personal device and accidentally leave it somewhere, that data is now in jeopardy.

 

Third Party’s

Before you work with any third party provider, do your research and confirm that they’re reputable and know what they’re doing.  Verify that they use the best security practices and that they require unique credentials for each and every user.

 

Be sure the visit the Bullfrog Blog often for more tips on marketing, productivity and risk mitigation.

 

 * “43% of Cyber Attacks Target Small Business”

Accounting Tips Business Owners Should Know

Accounting is often overlooked. Even if finance isn’t your strong suit, it’s absolutely necessary that you have basic accounting knowledge down pact so that you can keep your small business afloat when times get tough.  Starting a business requires diligence.

 

Payment Rewards and Incentives

Online and in-store payments be sure to mark-up your products slightly above your ideal margins so that you are able to offer discounts. Your customers will love getting more bang for their buck that way! When sending invoices to your clients, whether it’s digitally or on paper, you should offer some sort of incentive if they pay early. As long as you’re strategic with your incentives and discounts, it will surely boost your income margin rather than lose it.

 

Cash Reserve

Always have a contingency plan. A suggestion would be to have at least 4-6 months of runway cash on hands at all times. Every quarter you should be checking your reserves so that you know you can keep going for 6 more months. If you aren’t already doing this, I suggest you start now.

 

Delegate

Some business owners just aren’t meant to handle their own accounting. That still doesn’t mean you shouldn’t know the basics, but it may be best for both you and your business to hire or delegate this task to someone to handle your everyday finances.

 

Options

In almost every start-up life cycle, you’ll need to raise money some how and timing is everything. But when is the time right? Instead of looking angel investors or tradition venture capital that could take months, explore financing options. Always explore every option possible and do your research so your business never becomes stagnant.

 

As a small business owner, you carry the weight of your entire business on your shoulders. Your businesses financial health and stability is one of the main factors. Use these tips to better position you and your business for the path of success.

 

Be sure to visit the Bullfrog Blog often for more tips on marketing, productivity and risk mitigation.

Generation Z: Why Businesses Need to Adapt to Them

As the Millennial’s are approaching towards middle age and obsolescence, but businesses need to make way for Generation Z. Understanding this generation will be critical to companies wanting to succeed in the next decade and beyond, because by the year 2020, Generation Z will account for 40% of all consumers.

 

This generation has grown up in a world where their options are limitless but their time is not. Making them learn to adapt and quickly sort through and assess large amounts of information. By doing research and heavily relying on trusted curators and trending pages within apps, this allows them to shrink their potential option set down to a more manageable size. Once something has demonstrated attention-worthiness, they can become intensely committed and focused.

 

Generation Z has a very carefully tuned mind for being sold to and a limited amount of time and energy to spend assessing whether something’s worth their time or not. Once your business has made it past these filters and you’ve won their attention, it will mean you’ve provided them with engaging and immediately beneficial experiences.

 

Older generations will forever struggle to understand why Generation Z – and some Millennials – spend so much time online. But they are under immense pressure to simultaneously manage both their professional and personal brands to help them fit in while also standing out. They need social media to build their personal brands but must resist being defined by it. They seek social validation and inclusion but are looking to differentiate themselves professionally. Businesses and companies who understand this, will be able to provide Generation Z with the proper tools they need to reconcile and better manage their personal and professional brands.

 

Society and other generations seem to either romanticize youth or criticize the things they’re doing differently. But the reality of Generation Z is somewhere in between that. They’re going through many of the same challenges that everyone faces in that stage of life, but they’re doing it in a very ultra-connected, fast-paced technological age. Companies need to meet them in the middle and where they are, rather than try a change them to where they want them to be.

 

Be sure to visit the Bullfrog Blog often for more tips on marketing, productivity and risk mitigation.

A Better Marketing Plan Can Increase Your Profits

If you’re a small business owner, then you already know that you have to fight daily to get your business message out and across to consumers. Some suggest that to increase profit you just need a better marketing plan, well that’s easier said than done. You know you must reach new people outside of your initial circle for your business to grow and succeed. But what’s the best marketing plan that will help you get paid better and faster?

 

With there being more content than ever before now, and multiple ways to consume products – it can be cutthroat sometimes. A marketing plan is non-optional; you need to cut through all the noise and get your business in front of your ideal customer. If you have a clear, thought out plan and have done your research then your business will grow. Growth means more profit.

 

Create a Plan

Once you know which direction you want your business to go in, you need to create a clear and concise plan. Find time in your day to sit down and map out a business plan for the next 5 years, and break down each year with specific goals such as; income, growth, target markets/demographics, different paths, the list goes on. Once you have these questions answered, it will make it much easier for you to begin to lay out a marketing plan for your business.

 

Know Your Target Market

If you don’t know your markets, you’re going to have a problem. Your businesses success will take hard work, and it starts by doing your research. Whether you’re selling yourself, your services or a physical product, you need to know why people are going to want to buy it from you. Ask yourself, what makes you stand out over your competitors?

 

Do Your Research

Turning all your planning and research into a business that regularly gets paid more than you’re making now, you need to start by focusing on your businesses current income. The first step to increasing your income is by increasing your customer base, from there you’ll reach the next income level, and so on and so forth.

 

Easy Payment System

If you have an easy to use payment system, it’ll make it easier for your customers to give you their money – you won’t want to make that one hard or they may not have the patience and go elsewhere.

 

Set up a proper marketing plan, make it clear and concise, do your research and watch your business grow.

Be sure to visit the Bullfrog Blog often for more tips on marketing, productivity and risk mitigation.

Mobile Security Tips for Business

Mobile devices play important roles in all our daily lives, they’ve become a part of our everyday routine. Even thinking about going a day without using your phone you’re probably cringing. Because these useful gadgets have become so reliant, it’s opened the door of hackers and security vulnerabilities. Your cell phone might be more threatening than you think, so you need to know how to keep it secure.  

Specifically, business owners may use their phones to keep confidential information about work or clients, do transactions, send important emails or messages, the list could go on. Business owners need to be concerned about how secure their phones are.

 

Passcode Lock

No brainer. Having a passcode locks could be a specific word, a number code or probably the most secure one to have is the user’s fingerprint to unlock the device.

 

VPN

Using a Virtual Private Network can help encrypt your connection so that you’re left with no worries when going online on a public network. Without having it, your personal information could be sniffed out from someone else using the same public network.

 

Encrypt Your Storage

When you are concerned about data confidentiality, encryption comes in handy. If your phone were to be stolen or gone missing, you can be assured that a third party won’t be able to gain access to all your data and information.

  

Downloading from Trusted Sources Only

Downloading files or applications from secure and trusted sources should already be something you do, if not, you need to start.

 

Password Your Wi-Fi

By securing a strong password for your Wi-Fi network, it will protect you from attempts at gaining access to your network without permission.

 

Have a Reliable Anti-Virus Software

With virus attacks being a lot more common now than ever, mobile devices are just as prone to virus attacks. Making sure you have a good anti-virus software is a great way to stay safe.

 

Back Up Your Phone

You should be doing this on a regular basis already. At least once every week or two.

 

Be sure to visit the Bullfrog Blog often for more tips on marketing, productivity and risk mitigation.

Canada Day Long Weekend – Small Business Marketing Musts

Canada 150 is an Amazing Opportunity To Create Awareness and Interest in Your Business

Canada Day is a great opportunity to connect with your patriotic spirit. It’s a chance for people to come together, unite and celebrate all that makes Canada extraordinary. It’s also a way for your businesses to serve clients and give them a reason to participate in special promotions. Often, businesses fail to connect with their audiences on a personal level, and hence, fail to get to know their potential prospects as human beings. Canada Day is the perfect way to build such relationships.  However, you must have the right approach. Otherwise, you may not get any visibility, or even worse, receive a negative response.

 

Do Something Creative

Automatically you’ll catch people’s attention with a creative design, idea or story.  Whether it’s an email, postcard or an image on social media you’re sure to establish a more personal connection. Be sure to include a greeting that’s relevant to the Canada Day spirit!

 

Go That Extra Mile

Instead of trying to push sales or sell your products/services, present your prospects and clients with something that is of value to them. Whether it is a prize, a gift, food or some sort of gift card or coupon the act of giving will go a long way!

 

Host an Event

There’s no better way to establish relationships than meeting in person. This will require time and planning on your part, and involve an early invitation. Again, relevancy is key! BBQ’s are perfect because the provide a comfortable setting to make introductions and initiate relationships.

 

Always Plan Ahead of Time

When you plan your campaigns in advance, you’re being proactive, instead of reactive. This way, you’ve integrated your Canada Day message within your campaigns. When you visualize your campaign calendar, it becomes much easier to plan for it. Not only is this helpful with saving you time, but the end recipient has a much more remarkable experience with your marketing.

 

Be sure to visit the Bullfrog Blog often for more tips on marketing, productivity and risk mitigation.

Sears Canada Bankruptcy – What Happened?

 

Some people will say that Sears problem was having the perfume counter at the entrances of the stores, effectively and automatically excluding anyone sensitive to perfume as they didn’t want to walk past the fragrances to reach the rest of the merchandise.

 

However that’s not it, part of the problem is simply that Sears’ clientele is generally older and less interested in online shopping. “The reality is, when your top line falls as significantly as it has and your customer base doesn’t buy online — they are middle-aged to older, and they shop the store — as much as you try to shift channels to online, it’s just not happening,” one former executive said.

 

Centered on the hashtag “#wevechanged,” the brand launched a marketing campaign and had opened a pop-up in Toronto designed to bring attention to its new product lines, which are aimed largely at a younger demographic.

 

It should have been a simple transition from catalogue to the internet – but what happened? Sears didn’t evolve quick enough and the company got stuck in a prior decade and didn’t cater enough to the new generation of spenders. They fell behind in being modern and welcoming the Gen X and Gen Y customers, who are the main spenders these days. The window of opportunity to transition from paper to online closed quicker than they thought.

 

“Assess the potential of your company assets and pay attention to your competitors’ growth strategies.” Business owners need to stay on top of their company’s assets and keep an eye on their competition, changes in the marketplace and your consumer’s expectations. They just launched a new rewards program to boost its already prime service. Always stay up to date with retail trends whenever possible as they are always changing.

 

“Your business must be mindful of how to add value for your customers.” In comparison, a company like Amazon, has been able to provide value for customers by perfecting the challenge of online retailers, which is the supply chain. They shorten wait times and have hassle-free returns addressing the two biggest pain points of the online experience.  By doing so they have opened a new channel for external partners. Consider what kind of value can your business add.  Perhaps special services for online customers, buy online and pick up in store. Your customers will love these because it’ll make their overall experience shopping with you easier.

 

With the growth of technology over the last decade, the ability for businesses to quickly adapt and accommodate for changing customer expectations will only become more important as technology becomes more advanced.

 

Be sure to visit the Bullfrog Blog often for more tips on marketing, productivity and risk mitigation.

 

 

Things to Watch for In a Small Business Loan

 

A reliable way to get some extra capital for your business is a small business loan. Whether it’s for covering your startup costs, or it’s to fuel a new initiative, getting a small business loan is both exciting and nerve-wracking. It’s important to pay attention to the type of loan you’re getting into, if you aren’t careful, you could end up with something that’s almost impossible to pay back.

 

Interest Rates

Obviously, you want the lowest interest rate possible, but the interest rate you get will depend on a few factors. Your credit history and the terms of the loan you’re seeking to get are the main ones. If you want a lower interest rate, you may have to sacrifice some other preferences to compensate for it.

 

Terms of the Loan

If you’re thinking long-term, or if you don’t have an existing stream of revenue to help you with the monthly payments, you might consider the longest term possible, ranging many years into the future. However, do be aware that paying off your loan early can result in a prepayment penalty – so remember to pay attention to that in the conditions of the loan.

 

Expansion

If you’re looking to invest in expansion, you may me tempted to get the most amount of money you qualify for; after all, having access to more capital gives you more flexibility, and will save you time if you need to borrow more down the road. Always start by outlining the fundamental costs that you’ll need to cover for your business. Don’t just guess, do your research, talk to your peers and calculate your best guess for what these needs will cost you.

 

Financial Institution

Of course, you’ll want to go with the provider that can offer your business the best deal, but the working relationship you’ll have with the loan provider also matters. If you already have a history with one institution, it may increase your likelihood of getting a better deal with them in the future, so be sure to take that into consideration when deciding your line of credit, loans, and checking accounts.

 

After these steps, you should start meeting with different lenders in your area and see what they have to offer. Just remember to read the fine print carefully, and only move forward when you’re confident about the long-term benefits of your decision.

 

Be sure to visit the Bullfrog Blog often for more tips on marketing, productivity and risk mitigation.

 

 

Small Business Survey Favors Bullfrog

Over 80% of Small Businesses Would Buy Insurance Online

 

Earlier this year Bullfrog Insurance took the opportunity to survey thousands of small businesses to better understand how these customers perceive insurance, how knowledgeable they are about business risks and how receptive they are to the concept of a digital brokerage.  The results of this endeavour were exceptionally eye-opening.

 

Many Businesses Are At Risk

As many of our customers are first-time buyers, we had anticipated that a fair amount of the people who filled out the survey would confess to not having insurance.  We were taken aback slightly when the numbers came in however.  A disturbing 35% of small businesses who filled out the survey confirmed that they did not have insurance coverage. To put that into perspective, consider all the products and services you make contact with in a given day – now consider the idea that more than 1 in 3 of them may not have business insurance.

 

 

 

Reasons and Realities

Small business owners are busy people stretched in a thousand directions, so the idea of taking up precious time to deal with a broker and file forms during business hours is something they are inherently averse to.  This was confirmed by results that said 22% of them viewed the process of obtaining insurance as “too complicated”.  Many were also under the somewhat unfounded impression that insurance is “too costly”.  Each day clients are stunned to find out Bullfrog Insurance has General Liability policies available from as little as $350 a year.

 

 

Ready for Digital

Bullfrog Insurance specializes in selling business insurance online because we believe business owners are busy people who want to get coverage when they want, not when brokers are available.  Therefore we asked small business owners how they felt about the idea of buying insurance online.  We were pleased to find a very decisive number of respondents confirming they were willing to buy insurance online.  Over 80% of respondents confirmed they would buy insurance online. Beyond those there were 4% who confirmed they were not even aware you could buy coverage online.  What a pleasant surprise!

 

 

Conclusions

While the Bullfrog Insurance survey made it apparent that there are still a large number of business owners who do not understand or see the value of obtaining coverage to mitigate against unforeseen risks, it did confirm that the majority of business owners do appreciate the importance of insurance.  It was also clear that the industry still has a fair amount of work to do to further educate customers, reduce complexity and dispel myths about the costs of insurance and the difficulty of obtaining coverage.  Beyond this, it was encouraging to see that customers do want to have the option to shop and buy insurance online and will take steps to get coverage online whenever possible.

 

Be sure to visit the Bullfrog Blog often for more tips on marketing, productivity and risk mitigation.

 

Small Business Call Center Technology

Call Centre Technology You Need To Stay Ahead

 

Being able to offer exceptional customer service is the primary goal for call centers, whether they are focused on inbound calls, outbound calls, SMS, chat or social interactions. Depending on organizational needs, call centers can implement an array of different technologies. These technologies can help businesses rethink the way they serve clients, so that they are providing better service and utilizing resources more effectively.

 

CTI – Computer Telephony Integration

CTI is a type of technology that enables computer and telephone systems to interact together. When agents using, CTI receive incoming calls, a screen pop up is displayed, showing the caller’s account information on the agent’s computer screen. This saves time for both parties by giving the agent the customer info they need to lead the call and solve the problem.

 

ACD – Automatic Call Distributer

This telephony system recognizes, answers and routes incoming calls to the terminal or agent that is best suited to handle the caller’s needs. Knowing where to send incoming calls before they are answered is a huge help for companies receiving a large volume of calls. It also helps meet the customer’s needs more efficiently.

 

CRM / Call Center Serving Application

CRM software gives agents all the customer info they need to solve a customer’s needs as quickly as possible. Agents can also use the servicing application to document customer interactions that can be brought up if the caller needs more help in the future. These systems enable an organization to provide insight to all customer interactions across business units.

 

Call Recording Systems

This is helpful should an agent or manager need to review what happened on a call. More advanced recording systems can record calls, as well as any other interactions associated with the call, such as emails and chat sessions. Call recording can be historical or in real-time, allowing call center supervisor to intercept an off-script or out of the norm call and provide on demand coaching.

 

Having all the technology in place, so that your businesses’ call center can run smoothly is crucial if you want to give your customers an experience worth repeating. Be sure to visit the Bullfrog Blog often for more tips on marketing, productivity and risk mitigation.

 

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