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Small Business Call Center Technology

Call Centre Technology You Need To Stay Ahead   Being able to offer exceptional customer service is the primary goal for call centers, whether they are focused on inbound calls, outbound calls, SMS, chat or social interactions. Depending on organizational needs, call centers can implement an array of different technologies. These technologies can help businesses…

How To Avoid Summer Burnout

Summer is coming – here’s how to avoid getting “burnt out”.   Summers are hard for a lot of businesses. Business slows down and the calls of the beach and BBQs make it mentally difficult to stay inside and focus on growing your business. Even though you love your business and want to see it…

Fraud Protection For Small Business

Fraud Management Tools for Every Small Business   If you’re a small business owner that accepts payments, both in-person and online, protecting your customer’s sensitive data is crucial. It not only saves you money from having to pay for any chargeback fees, but it also builds trust among your customers for future purchases.   Even…

Business Website Checklist

A checklist to help you build a terrific business website   The greatest part about being online, it that it technically never closes. With that being said, it’s definitely worth your while to build a website for your small business. If your customer can’t find what they came for or your site is too complex to…

Startup Mistakes to Avoid

Avoid these mistakes to ensure success for your start-up! While entrepreneurs focus on the expected and worthwhile rewards of starting a new company, not as many are aware of some potential pitfalls to avoid along the way. When you become aware of what mistakes to avoid, it will help boost the chances that your new business…

How to Get Cheap Office Space

Shared work-spaces are a terrific way to ensure your start-up is positioned for success! If you’re company is just getting started, you know there are a lot of costs.  One of the most significant costs is commercial office space.  Aside from the space itself, there are often furniture, utility and general maintenance costs related to a…

Avoid Pitfalls of Working From Home

Local coffee shops or shared offices make great work-spaces too! You started your own business. You started it because you had a passion for what you were doing and a belief that you would be more successful on your own rather than working for someone else. But that was a few years ago. Or maybe…

Earth Day 2017

This Saturday is the 47th Anniversary of Earth Day, and to celebrate we want to take a look at the business of sustainability. How sustainable is your small business, energy wise? Commercial buildings generally use up a lot of energy.  As a small business owner you can take several measures to make your building or…

Business Lessons from the Easter Bunny

Easter is just around the corner, but small businesses all over the country are hard at work making sure their customers are happy. Happy customers are the keystone of success for many businesses. Poor customer service can quickly bite you where it hurts most: your profits. The Easter Bunny has several valuable lessons about customer…

Business Communication Mistakes

  Are You Making Communication Mistakes? Communication with your customers is the key factor in determining whether they will have a positive buying experience and if they’ll come back to purchase again. Technology is a tremendous competitive weapon that small businesses can leverage.  Unfortunately, there are many common mistakes among small businesses.  Here’s how you…