Frequently Asked Questions

Who is Bullfrog Insurance and why should I purchase my insurance through them?

Bullfrog Insurance Ltd. is a licensed Canadian insurance brokerage that is dedicated to commercial insurance for small business enterprises. As a brokerage, we represent a variety of different insurance companies and we have created a process to ensure you’re getting the right coverage at the right price. Help is always a click or call away and Bullfrog Insurance is staffed with licensed agents who work on your behalf, and who understand the ins and outs of commercial insurance so you don’t have to.

Why do I need business insurance?

Your business is likely your livelihood and therefore it’s important that you protect your assets and liabilities accordingly. Insurance is one way to manage risk in your business and help protect the financial security of your business, your family and your employees.

What type of coverage do I need?

Insurance needs will vary depending on your type of business. Bullfrog has taken the guesswork out of insurance by creating two simple options. The first option is for liability coverage only and the second is for a full package including liability coverage, property coverage, business interruption coverage and more.

  • Bullfrog Business Owners Policy (full package deal)
    Automatically includes property coverage, business interruption/income coverage, crime coverage, equipment breakdown insurance, commercial general liability, non-owned automobile liability and comprehensive package extensions such as cyber event expense, installation floater etc. This is good for business owners who have a physical business property or own valuable tools, equipment etc.
  • Liability Only
    Includes Commercial General Liability and non-owned automobile liability. This is good for business owners who have a home office only and no business assets that they care to cover for fire, theft etc.

Visit our Knowledge Centre to learn more about your specific industry and help you decide which option is best for your business.

How does buying an insurance policy through Bullfrog Insurance work?

Bullfrog Insurance is designed to keep things simple. All you need to do is to fill out one of our online questionnaires, pick the best quote, and complete your purchase with a credit card. Your policy will be sent to you electronically as soon as the purchase is completed, and will take effect on whichever date you chose.

Does it cost to get a quote?

All Bullfrog Insurance quotes are free, regardless of whether you get one online or call in for help. There’s no obligation to buy, ever.

Can I call in for a quote?

If our online questionnaire isn’t working for you or if you would just prefer to talk to a live human being, you can call us anytime at 1-844-GO-B-FROG (1-844-462-3764). If it’s after business hours, you can leave a message for an agent to return your call the following business day.

Can I still get a quote if my industry isn’t listed?

If your business doesn’t fall into one of our specific categories, it just means that our online system can’t provide an instant quote. We can still assist you in arranging coverage, or find someone who can. You can contact us directly at 1-844-GO-B-FROG (1-844-462-3764) or [email protected].

I went through the questionnaire and it couldn’t provide me with a quote, why?

It’s not you, it’s us. Seriously. There are some things our quoting system just doesn’t understand and an agent needs to help. We can still assist you in arranging coverage, or finding someone who can, so we’ll contact you within 1 business day or you can contact us at 1-844-GO-B-FROG (1-844-462-3764) or [email protected].

How do I compare the multiple quotes?

Easy, by price. Bullfrog Insurance policies offer mostly standardized coverage across all of our insurance partners, so you can primarily compare on cost. If there are any differences in coverage between your quotes, we will point them out to you before you purchase with an easy to read comparison chart. We are always available to discuss your quotes with you and answer any coverage questions that you have.

Bullfrog Insurance also takes care in only dealing with reputable companies who have a strong financial rating (this means we make sure they can afford to pay your claim).

How do I pay for my policy?

We accept payment on credit card (VISA, MasterCard) through a secure system. Payment is required in order for the policy to be issued and emailed to you.

How do I make changes to my policy?

If you bought something, sold something, changed something or just want to chat with your friendly insurance agent, you can contact us anytime at 1-844-GO-B-FROG (1-844-462-3764) or email us at [email protected]. We can answer your questions and make whatever changes you require.

How do I get a Certificate of Insurance?

If you need to show proof of insurance coverage for a landlord, client or otherwise, just contact us at 1-844-GO-B-FROG (1-844-462-3764) or email us at [email protected] and we’ll send you the appropriate certificate.

How do I cancel my policy?

If you need to cancel your policy for any reason, simply call us at 1-844-GO-B-FROG (1-844-462-3764) or email us at [email protected]. An agent will walk you through the steps to complete the cancellation and discuss any questions or concerns you may have.

What happens if I have a claim?

We are always available. If something happens that you think is a claim or might be a claim, please contact us as soon as possible at 1-844-GO-B-FROG (1-844-462-3764). We can answer your questions and transfer you to your insurance company to report the claim. If you call after hours, our system will prompt you to select your insurance company and will transfer you directly to them to report the situation. You can visit our Claims page for more information.

An Important Update About Bullfrog Insurance 

Please be aware that due to a change in our operations, Bullfrog Insurance has made the difficult decision to start winding down our business. This means we are no longer accepting new clients. 

Are you an existing Bullfrog Insurance client? Rest assured that your coverage remains valid, and you’ll continue to be protected up until your policy expiry date. Watch your inbox for more details from our team.