Business Communication Mistakes

 

Are You Making Communication Mistakes?

Communication with your customers is the key factor in determining whether they will have a positive buying experience and if they’ll come back to purchase again. Technology is a tremendous competitive weapon that small businesses can leverage.  Unfortunately, there are many common mistakes among small businesses.  Here’s how you can address a few of them:

 

Phone Communication System

Don’t get stuck with old PBX switches or just using cell phones for company business. By getting a central business number and an automated receptionist with an auto attendant menu, customers will become more comfortable with your credibility and more likely to conduct business with you.

 

Call Data

Analytics are critical for small businesses to understand their customers. By knowing who is calling, how often, and how long they are on the line, you can get significant insights into what is working and what is not working.

 

Team Collaboration

One of the most important things in a company’s productivity is how easily your team can collaborate even when they are not physically in the same place. Having a system where all your team members can collaborate on documents in a secured environment facilitates the exchange of ideas and increases efficiency.

 

Social Media Management

Being able to easily manage a company’s social media presence needs to have a strategy and process to it. Customers need to be responded to on social media, as it’s a huge form of customer and business relationship building. Instead of being only reactive on social media, content can be scheduled strategically weeks in advance using various online tools.

 

Be sure to visit the Bullfrog Blog often for more tips on marketing, productivity and risk mitigation.

 

Reduce Financial Risk

Reducing Financial Risk As An Entrepreneur

There’s no doubt that starting a new business has risks. If you’re an entrepreneur considering starting a new business, you’re probably already thinking what can be done to make sure you survive the first few years? Specifically, how can you reduce any potential financial risks? Here are some things to consider:

 

Develop a Solid Business Plan

This must be the first step to help entrepreneurs reduce financial risks. Before jumping in with both feet, you should know how much time and capital you are going to be investing in your new business. Market research must be done; this gives you an idea of whether your business has a chance at success or if it may fail.

 

Keep Good Records

Establish an organized record keeping system that works from the very beginning. This can save you both time and money when it comes time to pay your bills or file taxes.

 

Limit Your Loan Amount

If you must start out with a business loan, try to make it as low as you can comfortably manage. If it is possible to fund your business without loans, that would be ideal to reduce your financial risk as much as possible.

 

Buy Insurance

Be sure to purchase insurance against the unforeseen.  Disaster, accidents, lawsuits, and any other thing you can think of that could potentially jeopardize your business. The peace of mind of knowing that you have protected your business from such risks, is well worth the money spent.

 

Save Money

When you can, save as much as you can. Build up some cushion as a “safety net” in case of a turn in the economy or other circumstances beyond your control. To do this, you may have to focus on improving your personal finances and having your own personal emergency fund before starting a business.

 

You can’t 100% guarantee that your own success will succeed, however, you can take the proper steps ahead of time to help reduce the financial risks of starting your new business, giving it a greater chance of being a success!

 

Be sure to visit the Bullfrog Blog often for more tips on marketing, productivity and risk mitigation.

 

When Business Is Slow

 

Anyone who runs a business knows that there will inevitably be slowdowns that occur from time to time.  Whether it’s a seasonal slowdown or an overall economic decline: sometimes customers disappear, sales go down, and overall business drops. Don’t panic, it may be a blessing in disguise. It’s the perfect time to evaluate what’s working for your business and what isn’t. There are 3 key areas business owners should focus on when business slows down:

 

Networking

These events are often a great source for sales opportunities and you just never know what kind of relationships you can form with other like-minded people. While networking may not be what you want to do when you’re already stressed over business being slow, these events may be a great opportunity.  It’s not difficult, it’s just a matter of putting yourself out there, you never know who you might meet.

 

Marketing

This should always be high up on your priority list. Marketing doesn’t only keep your business visible to your consumers, but it forces you to constantly think about the benefits and positives associated with your business; something that can help any business owner through tough times!  It may not be possible at the time to allocate large funds to marketing, but there are always inexpensive and creative ways to stay in touch with your audience.

 

Social Media

This is the most inexpensive way to connect with a much larger audience than would normally be available through traditional media. Just like marketing and networking, social media is an excellent area to focus your attention. It’s all about engagement and content. Customers today want an interactive experience with the brands they’re supporting, by giving them unique and informative content; you can turn shoppers into loyal customers.

 

There are multiple things that you can do when business is slow to help raise brand awareness and keep your consumers engaged. These will ensure that when consumers are once again ready to part with their hard earned dollars, your business will be first in mind.

 

Be sure to visit the Bullfrog Blog often for more tips on marketing, productivity and risk mitigation.